RocketSpin Privacy Policy

At RocketSpin, we respect your privacy and are fully committed to protecting the personal data you share with us when you register, log in, deposit, play or withdraw on our platform. This Privacy Policy explains what information we collect, why we collect it, how we use it, and the rights you have as a player of RocketSpin Online Casino. By creating an account, using RocketSpin login credentials, or otherwise accessing our services, you agree to the practices described below.

Who We Are

RocketSpin Online Casino is owned and operated by Metlait SRL, registered in Costa Rica (registration number 3-102-911867), with its registered address at El Guayaval, Residencial La Campina Casa Numero Q-11, Cartago, El Guarco, Tejar, 30801, Costa Rica. We operate under a licence issued by the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202509073-FI2. We are the data controller responsible for your personal information whenever you use rocketspin.com.

Information We Collect

We collect several categories of information when you interact with our casino, whether through desktop, mobile browser, or our downloadable app. We gather this data to operate our services securely, process your transactions, and comply with our regulatory obligations.

• We collect registration details such as your name, date of birth, email address, phone number and country of residence when you open a RocketSpin casino account.
• We record identity verification documents, including passport details, identification cards, proof of residence, and statements verifying the source of funds, submitted in the Latin or Cyrillic alphabet, or via video verification when required.
• We track your deposit and withdrawal history, including the payment methods you use, such as Visa, Mastercard, Apple Pay, Google Pay, bank transfer, Paysafecard, Neosurf, Postepay, MiFinity, Interac, and supported cryptocurrencies.
• We log your gaming activity, including games played, wagers placed, bonuses claimed, and session duration, to maintain accurate account records and detect irregular behaviour.
• We collect technical data such as your IP address, device type, browser information, and login timestamps whenever you use your RocketSpin login.
• We store your communications with our customer support team, including live chat transcripts and emails sent to [email protected] or [email protected].

How We Use Your Information

We use the information we collect for legitimate business purposes connected to running RocketSpin Online Casino. Our goal is to provide a secure, fair, and enjoyable experience for every player.

• We use your data to verify your identity and comply with anti-money laundering and know-your-customer obligations before processing any payout.
• We process your deposits and withdrawals through our supported payment methods and apply the applicable minimum deposit and minimum withdrawal thresholds.
• We use your contact details to send account notifications, bonus offers such as our Tuesday Reload, Thursday Boost, Friday Fortune and Sunday Funday promotions, and important policy updates.
• We analyse your activity to detect fraud, prevent bonus abuse, and enforce our rule that one bonus per person, account, family, household, address, email, card number, IP address and shared environment applies.
• We monitor IP addresses to confirm that players are not using a VPN, as our terms require that you confirm you are not using one at registration; an overlap of IP addresses between accounts may result in confiscation of funds and suspension of access.
• We use your loyalty and wagering history to calculate your status within our ten-level Loyalty Program and to evaluate candidates for our invitation-only Rocket Spin VIP Club.

Legal Basis for Processing

We process your personal data on the basis of the performance of our contract with you, our legitimate interest in preventing fraud and ensuring responsible operation of RocketSpin Casino, your consent where required for marketing communications, and our compliance with legal and licensing obligations under our Anjouan Gaming Commission licence.

Sharing Your Information

We do not sell your personal data. However, we may share your information with trusted third parties when necessary to operate our services.

• We share data with payment providers to process your deposits and withdrawals across our supported fiat and crypto methods.
• We share data with identity verification providers to complete KYC checks required before payouts are released.
• We may disclose information to regulators, law enforcement, or auditors when legally required.
• We share limited data with game providers from our 176-provider portfolio to ensure accurate gameplay, wagering contribution tracking, and bonus eligibility.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to meet our legal, tax, and regulatory obligations. If your account becomes dormant after 12 consecutive months without login, we retain your data while applying the monthly administrative fee described in our Terms and Conditions. If full KYC verification is not completed within 40 days of a withdrawal request, we may retain records of the forfeited winnings in accordance with our compliance obligations.

Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how you use RocketSpin Online Casino. For full details, please refer to our separate Cookie Policy.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our payment processing systems are encrypted, and all deposits and withdrawals through RocketSpin are processed securely and free of charge. Despite our safeguards, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honouring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information in your account.
• You may request that we delete your data, subject to our legal retention obligations.
• You may object to or restrict certain processing activities, including marketing communications.
• You may withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at [email protected], and our team will respond promptly.

International Data Transfers

As we operate internationally and serve players across Canada, Australia, New Zealand, Norway, Italy and Arabic-speaking markets, your data may be transferred to and processed in countries outside your country of residence. We take steps to ensure that any such transfer is conducted with appropriate safeguards in place.

Restricted Jurisdictions

We do not offer our services to residents of certain restricted countries, including the United States, the United Kingdom, Spain, France, and several others listed in our Terms and Conditions. If we determine that you are accessing RocketSpin Casino from a restricted jurisdiction, we reserve the right to suspend your account and limit the processing of your data accordingly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of your RocketSpin account after any changes constitutes your acceptance of the revised policy.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please reach out to our support team through live chat, available 24/7, by email at [email protected], or for VIP-related inquiries at [email protected].