RocketSpin Responsible Gaming

Our Commitment to You

We at RocketSpin operate under a licence from the Anjouan Gaming Commission, Government of the Autonomous Island of Anjouan, Union of Comoros (licence No. ALSI-202509073-FI2), and we take our regulatory obligations seriously. Part of that responsibility means giving our players clear, honest information and genuine control over their gaming habits. Our Vegas-style thrills are meant to be enjoyed responsibly, and we constantly review our policies to make sure they reflect best practice in player protection.

We also recognise that our platform isn't available to everyone. Rocket Spin is restricted in a number of countries, and we verify every account to confirm eligibility before real-money play begins. If you're underage, or if gambling is restricted in your jurisdiction, we ask that you do not attempt to register with us. Protecting vulnerable individuals, including minors, is a non-negotiable priority for our team.

Tools We Offer to Help You Stay in Control

Here at RocketSpin, we provide several practical tools that let you manage your own play. You don't need special permission or a long conversation with support to activate most of these; they're available directly through your account settings, and our customer support team is always ready to help if you need guidance.

• Deposit limits – set daily, weekly, or monthly caps on how much you can add to your account.
• Loss limits – cap the amount you're willing to lose over a chosen period.
• Wagering limits – control how much you stake across your sessions.
• Session time reminders – receive alerts when you've been playing for a set period.
• Temporary account suspension – take a short break (a "cooling-off" period) without closing your account permanently.
• Self-exclusion – close your account for a longer, defined period or indefinitely.

Our Rocket Spin support agents can walk you through any of these options. Simply reach out via live chat, available 24/7, and our real human team (no bots) will set things up for you. We want you to feel confident that these tools are easy to use and always within reach.

Deposit and Spending Limits

One of the simplest ways we help you stay in control is through deposit limits. Our minimum deposit across most payment methods is 20 EUR or the equivalent, and you can set your own ceiling below the maximum allowed by your chosen payment method. If you decide you want to tighten your limit, the change applies almost immediately. If you want to increase it, we apply a short waiting period, giving you time to reconsider before the higher limit takes effect. This small delay is intentional — it's there to protect you from impulsive decisions. You can also explore our RocketSpin bonus offers responsibly, always within the limits you set for yourself.

Taking a Break: Cooling-Off and Self-Exclusion

Sometimes a short pause is all that's needed. Our cooling-off feature lets you step away from RocketSpin for a defined period — a few days, a week, or longer — without losing your account history or balance. When you're ready, you can simply log back in once the period ends.

If you feel you need a longer break, our self-exclusion option allows you to lock yourself out of Rocket Spin for an extended period, up to a permanent exclusion if that's what you choose. During self-exclusion, we will not send you marketing emails, promotional offers, or re-engagement messages. Our team treats these requests with complete seriousness, and once self-exclusion is confirmed, reversing it requires a formal process to ensure it's genuinely what you want.

Recognising the Signs of Problem Gambling

We want our players to stay aware of their own habits. Gambling can become harmful when it starts to affect your finances, relationships, work, or mental health. Some signs worth watching for include:

• Spending more money or time gambling than you originally planned.
• Chasing losses by depositing again to "win back" money.
• Borrowing money or selling possessions to fund play.
• Neglecting work, family, or personal responsibilities because of gambling.
• Feeling anxious, irritable, or guilty about your gaming habits.
• Lying to friends or family about how much time or money you spend gambling.

If any of this sounds familiar, we encourage you to use the tools described above, and to consider reaching out to one of the independent support organisations listed further below. Our RocketSpin team is not a substitute for professional counselling, but we are always willing to point you toward people who can help.

Protecting Minors

Our platform is intended strictly for adults who have reached the legal gambling age in their jurisdiction. We ask parents and guardians to take extra precautions on any shared device, including using parental control software, setting up separate user profiles, and keeping account passwords private. If we ever detect that an account has been opened by a minor, we close it immediately and void any associated balance in line with our terms.

Account Verification and Responsible Play

As part of our commitment to safe gaming, we require identity verification before processing withdrawals. This isn't just a formality — it helps us confirm that every player is of legal age, using their own funds, and playing under conditions that are fair and transparent. We ask for documents such as passport details, identification cards, and proof of residence. This verification step also helps protect your account from unauthorised access and keeps our platform secure for everyone. Account verification is typically completed around the time of your RocketSpin login, ensuring a smooth and secure experience.

Independent Organisations That Can Help

While we at Rocket Spin provide in-house tools, we also recommend connecting with independent, specialised organisations if you feel your gambling is becoming a problem. These groups offer confidential advice, support networks, and sometimes free counselling:

• GamCare – information, support, and a free helpline for anyone affected by gambling harm.
• BeGambleAware – independent advice and self-assessment tools.
• Gamblers Anonymous – peer support groups based on a recovery model.
• GambleAware – resources for players and their families.

These organisations are not affiliated with RocketSpin, which is exactly why we recommend them — they offer an outside, neutral perspective that can be genuinely valuable.